Company: GTLIAB (a trading name of Spinkso Limited)

1. Introduction

These Terms & Conditions govern your use of www.gtliab.com and the services provided by GTLIAB.

By using our website or engaging our services, you agree to these terms.

2. About Us

GTLIAB is a finance management and recovery service specialising in:

• Invoice collections

• Payment handling

• Chargeback recovery

• Service charge recovery

We operate as a professional, non-confrontational recovery partner, focused on protecting client relationships.

3. Services

GTLIAB provides services including (but not limited to):

• Following up on outstanding invoices

• Managing payment communications

• Recovering disputed or delayed payments

• Providing reporting via client dashboards

• Handling service charge and financial recovery processes

All services are delivered on a best-efforts basis, not guaranteed outcomes.

4. No Recovery, No Fee (Where Applicable)

Where agreed in writing:

• Fees are only charged on successfully recovered amounts

• Commission rates will be agreed prior to engagement

Additional services (e.g. payment handling or admin support) may be charged separately.

5. Client Responsibilities

You agree to:

• Provide accurate and complete information

• Ensure invoices are valid, due, and legally enforceable

• Have the legal right to instruct us to act on your behalf

• Inform us of any disputes or changes

GTLIAB is not responsible for incorrect or misleading information provided.

6. Communication Approach

GTLIAB operates with:

• Professional, respectful communication

• Structured follow-up processes

• Relationship-preserving engagement

We do not engage in harassment, aggressive tactics, or unlawful practices.

7. Payments & Fees

• Fees will be outlined in your agreement

• Payments to GTLIAB are due as per agreed terms

• Late payments may incur additional charges

Where we collect funds on your behalf:

• Funds will be processed and transferred as agreed

• Applicable fees may be deducted prior to transfer

8. Limitation of Liability

To the fullest extent permitted by law:

GTLIAB shall not be liable for:

• Non-payment by debtors

• Indirect or consequential losses

• Loss of profit, business, or reputation

Our total liability shall not exceed the fees paid to us.

9. Confidentiality

We treat all client information as confidential and will:

• Only use it for service delivery

• Not disclose it without permission unless required by law

10. Data Protection

We process personal data in accordance with our Privacy Policy.

Clients confirm they have the right to share any data provided to us.

11. Termination

Either party may terminate services:

• With written notice

• Immediately in cases of breach

Outstanding fees remain payable upon termination.

12. Intellectual Property

All content on www.gtliab.com (branding, text, design) is owned by GTLIAB and may not be copied or used without permission.

13. Website Use

You agree not to:

• Use the site for unlawful purposes

• Attempt to access restricted areas

• Interfere with website functionality

14. Third-Party Services

We may use third-party providers (e.g. payment processors, software tools).

We are not responsible for their independent services or failures.

15. Changes to Terms

We may update these Terms at any time. Continued use of our services means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Contact

GTLIAB

(Trading name of Spinkso Limited)

Email: hello@gtliab.com Website: www.gtliab.com